Outsourced IT Support Services and Company Solutions - iCorps

Outsourced IT Services

Fully Outsourced IT
Cloud Computing
Digital Transformation
Staff Augmentation
Technical Consulting

Fully Outsourced IT

Your business relies on how effectively your technology performs and supports your daily operations. The iCorps Encompass^TMprogram is a proactive, predictable spend IT support services model that is ideal for small and mid-sized businesses. Encompass offers an effective blend of onsite and remote services:

24x7 Monitoring
Unlimited Help Desk
Account Management
IT Leadership and Advisory Services
Onsite Scheduled Maintenance Visits

Outsourced Support

Gold-Microsoft-Partner-Full-Color

Cloud Computing

Whether your company was born in the cloud, or you're trying to better leverage your cloud technology, iCorps' Encompass Edge can ensure you're receiving the support you need and optimizing your cloud investment to enable your business:

Strategy - our team will assess your business's IT environment and goals to develop a custom strategy to modernize and maintain your cloud technology.
Virtual Support - a white-glove experience to drive the use of modern cloud applications, increasing collaboration and productivity.
Scalability - we can add coverage and specialized skills for projects, or increase service frequency to support your growing business.

Cloud Solutions

Microsoft 365 Business Solutions

Digital Transformation

Those who have begun their digital business transformation journey are already benefiting from a more competitive, agile, collaborative, scalable and secure working environment. Common benefits include:

Modern Collaboration
Simplified IT Processes
Secured Business Data
Better Network Insights
Productivity as a Priority

Grow Your Business

CompTIA Security Certifications for Technical Consultants

Staff Augmentation

Scalability is essential to your business' IT - but today's tech landscape demands more attention from your IT leaders. That's why iCorps’ staff augmentation allows you to scale your IT workforce on demand. iCorps staff augmentation prioritizes:

Expertise - for large, sustained, or specialized projects that require a specific skill set or certified knowledge on a technology or product stack.
Coverage - for vacations, short-term absences, or seasonal or temporary demand.

Staffing Solutions

Technical Consulting

Technology drives your business' internal processes and customer-facing practices. Through consistent communication, documentation, and status updates, our consultants will help you meet your IT goals - on time, on budget, and on scope. Our technical consultants have a range of competencies, including:

Secure Data Storage
Backup and Disaster Recovery
Mobile and Endpoint Solutions
Office Relocations and Build-Ons
Microsoft Azure and AWS Cloud Services

Strategic Guidance

Industry Expertise

Our consultants work with clients in a diverse array of industries, ensuring expertise in regulatory and compliance best practices.

Compliant IT Infrastructure

Before adding a new IT resource, our consultants ensure compliant and secure integration with your existing network.

IT Governance Solutions

iCorps is a critical partner for your IT governance needs. We can help identify the ideal regulatory framework for your business, then create and maintain procedures for compliant performance and growth.

IT outsourcing occurs when a business hires a Managed Services Provider (MSP) to oversee their IT processes. An MSP may be responsible for a specific set of IT projects or oversee the entirety of their client's infrastructure. Many small and medium-sized businesses lack the budget to accommodate a full-staff internal IT department. They rely on outsourced IT professionals to identify and remediate gaps in their infrastructure. An MSP such as iCorps can assist with a range of IT initiatives, including:

Cloud Deployments
Datacenter Migrations
Collaboration Solutions
Endpoint and Network Security
IT Governance and Industry Compliance

SMBs and enterprise clients experience a range of business benefits when they outsource their IT. Here are five of the most common:

Strategic Focus - how much time does your IT department spend on break-fix tickets? Are high priority initiatives sitting on the back-burner for lack of bandwidth? By outsourcing routine IT processes, companies free up time to focus on business-critical initiatives.
Staff Augmentation - by leveraging staff augmentation, companies can accommodate internal staff changes, seasonal demand, and strategic growth. Technical consultants can be deployed as needed, in-office and remotely.
Optimized IT Spend - when you don't have a clear view of your IT infrastructure, it's easy to overpay for extraneous services while failing to invest in business-critical ones. Working with an MSP makes it easier to invest strategically in your IT.
Industry Best Practices - having immediate access to industry IT experts is invaluable. A technical consulting firm gives you access to expert best practices and cross-functional industry knowledge.
IT Governance - you want an MSP that's cognizant of rapidly shifting regulatory landscapes, even those that don't directly impact your industry. From GDPR to the CCPA, your MSP should have expert understanding of how these regulations impact your IT infrastructure.

Between updating firewalls, on-boarding employees, and thwarting phishing attempts, your current MSP may be strapped for bandwidth. This reactive mode will only hurt your business, and employee productivity, in the long run. Here are six signs it may be time to look for a new MSP:

Mobile Security Is Not Part of Your IT Plan
Your Firewall Doesn't Get Properly Managed
Shadow IT Applications Are Unaccounted for
Your Employees Aren't Trained on Cyber Threats
You Haven't Upgraded Operating Systems Recently
Your Business Does Not Have a Continuity and Disaster Recovery Plan

Network Design

Network design and architecture are, perhaps, the most consistently undervalued and under-planned aspects of the IT environment. Yet, your network is the foundation of your IT support. Learn how scalable, proactive network design can empower your business.

Future Proof Your Network

In-Depth Analysis

iCorps’ 360˚ Technology Assessment is an in-depth, hands-on examination of your IT environment that delivers a comprehensive view into your IT operations.

Detailed Deliverable

iCorps will provide you with a thorough, detailed deliverable, outlining recommendations, and solutions to meet the needs of your company’s specific environment.

Ready to Outsource Your IT?

Let our experts determine which Encompass outsourced support program is right for your business. For a comprehensive view of your network operations, we offer Technology, Security, Microsoft 365, and Cloud Readiness Assessments.

Request a Free Consultation