Outsourced IT Support Services

Outsourced IT Support Services

Whether you need to fully outsource your IT, or have us support internal staff, iCorps outsourced programs provide scalable capabilities built around your unique business needs. 

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Outsourced IT Services

iCorps Encompass Outsourced IT Program

Fully Outsourced IT

Your business relies on how effectively your technology performs and supports your daily operations. The iCorps EncompassTM program is a proactive, predictable spend IT support services model that is ideal for small and mid-sized businesses. Encompass offers an effective blend of onsite and remote services:

  • 24x7 Monitoring
  • Unlimited Help Desk
  • Account Management
  • IT Leadership and Advisory Services
  • Onsite Scheduled Maintenance Visits

Outsourced Support


Cloud Computing

Whether your company was born in the cloud, or you're trying to better leverage your cloud technology, iCorps' Encompass Edge can ensure you're receiving the support you need and optimizing your cloud investment to enable your business:

  • Strategy - our team will assess your business's IT environment and goals to develop a custom strategy to modernize and maintain your cloud technology.
  • Virtual Support - a white-glove experience to drive the use of modern cloud applications, increasing collaboration and productivity.  
  • Scalability - we can add coverage and specialized skills for projects, or increase service frequency to support your growing business.

Cloud Solutions

Microsoft 365 Business Solutions

Digital Transformation

Those who have begun their digital business transformation journey are already benefiting from a more competitive, agile, collaborative, scalable and secure working environment. Common benefits include:

  • Modern Collaboration
  • Simplified IT Processes
  • Secured Business Data
  • Better Network Insights
  • Productivity as a Priority

Grow Your Business

CompTIA Security Certifications for Technical Consultants

Staff Augmentation

Scalability is essential to your business' IT - but today's tech landscape demands more attention from your IT leaders. That's why iCorps’ staff augmentation allows you to scale your IT workforce on demand. iCorps staff augmentation prioritizes:

  • Expertise - for large, sustained, or specialized projects that require a specific skill set or certified knowledge on a technology or product stack.
  • Coverage - for vacations, short-term absences, or seasonal or temporary demand.

Staffing Solutions

Cloud Security Alliance Secure Technical Consulting

Technical Consulting

Technology drives your business' internal processes and customer-facing practices. Through consistent communication, documentation, and status updates, our consultants will help you meet your IT goals - on time, on budget, and on scope. Our technical consultants have a range of competencies, including:

  • Secure Data Storage
  • Backup and Disaster Recovery
  • Mobile and Endpoint Solutions
  • Office Relocations and Build-Ons
  • Microsoft Azure and AWS Cloud Services

Strategic Guidance

Outsourced IT Solutions for Businesses

Industry Expertise

Our consultants work with clients in a diverse array of industries, ensuring expertise in regulatory and compliance best practices.

Compliant IT Infrastructure

Before adding a new IT resource, our consultants ensure compliant and secure integration with your existing network.

IT Governance Solutions

iCorps is a critical partner for your IT governance needs. We can help identify the ideal regulatory framework for your business, then create and maintain procedures for compliant performance and growth. 

Learn More About Our Competencies  →

IT outsourcing occurs when a business hires a Managed Services Provider (MSP) to oversee their IT processes. An MSP may be responsible for a specific set of IT projects or oversee the entirety of their client's infrastructure. Many small and medium-sized businesses lack the budget to accommodate a full-staff internal IT department. They rely on outsourced IT professionals to identify and remediate gaps in their infrastructure. An MSP such as iCorps can assist with a range of IT initiatives, including:

  • Cloud Deployments
  • Datacenter Migrations
  • Collaboration Solutions
  • Endpoint and Network Security
  • IT Governance and Industry Compliance

SMBs and enterprise clients experience a range of business benefits when they outsource their IT. Here are five of the most common:

  1. Strategic Focus - how much time does your IT department spend on break-fix tickets? Are high priority initiatives sitting on the back-burner for lack of bandwidth? By outsourcing routine IT processes, companies free up time to focus on business-critical initiatives. 
  2. Staff Augmentation - by leveraging staff augmentation, companies can accommodate internal staff changes, seasonal demand, and strategic growth. Technical consultants can be deployed as needed, in-office and remotely.
  3. Optimized IT Spend - when you don't have a clear view of your IT infrastructure, it's easy to overpay for extraneous services while failing to invest in business-critical ones. Working with an MSP makes it easier to invest strategically in your IT.
  4. Industry Best Practices - having immediate access to industry IT experts is invaluable. A technical consulting firm gives you access to expert best practices and cross-functional industry knowledge. 
  5. IT Governance - you want an MSP that's cognizant of rapidly shifting regulatory landscapes, even those that don't directly impact your industry. From GDPR to the CCPA, your MSP should have expert understanding of how these regulations impact your IT infrastructure.

Between updating firewalls, on-boarding employees, and thwarting phishing attempts, your current MSP may be strapped for bandwidth. This reactive mode will only hurt your business, and employee productivity, in the long run. Here are six signs it may be time to look for a new MSP:

  1. Mobile Security Is Not Part of Your IT Plan
  2. Your Firewall Doesn't Get Properly Managed
  3. Shadow IT Applications Are Unaccounted for
  4. Your Employees Aren't Trained on Cyber Threats
  5. You Haven't Upgraded Operating Systems Recently
  6. Your Business Does Not Have a Continuity and Disaster Recovery Plan

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In-Depth Analysis

iCorps’ 360˚ Technology Assessment is an in-depth, hands-on examination of your IT environment that delivers a comprehensive view into your IT operations.

Detailed Deliverable

iCorps will provide you with a thorough, detailed deliverable, outlining recommendations, and solutions to meet the needs of your company’s specific environment.

Ready to Outsource Your IT?

Let our experts determine which Encompass outsourced support program is right for your business. For a comprehensive view of your network operations, we offer Technology, Security, Microsoft 365, and Cloud Readiness Assessments.

Request a Free Consultation