About Us

Partnering with People, Empowering Businesses

We believe IT is about more than just technology. It's about the people and businesses it supports.

Expertise Just for You

IT is not a one-size-fits-all. We take a customized, white-glove partnership approach to delivering technology solutions driven by people and relationships, not just hardware and software.

Values

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COMMITTED

To Success

We provide strategic guidance and support to help clients become more agile, cost-effective, and competitive, using the latest technologies to meet their business objectives.

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POWERED

By Our People

Our full-service, proactive services offer long-term solutions based on partnership, aligned with your business goals. Benefit from our US-based team's decade-plus experience and direct access to dedicated staff—no automated menus, just real people, picking up the phone to help you.

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DRIVEN

By Partnership

Our partnerships with industry leaders such as Microsoft, Sophos, Mimecast, Datto, Arctic Wolf, and SonicWALL have earned the trust of over half of our clientele, with partnerships extending beyond 12 years, and in some cases as early as 1994.

Trusted by Industry Leaders to Manage IT

We are proud to partner with clients across diverse industries, who trust us to manage, protect, and grow their IT environments. Our commitment to a partnership-first approach ensures that each client receives personalized, proactive support allowing you to focus on what matters most: your core business.

"As a small shop, we're limited on resources. And one of the biggest advantages is to be able to leverage a larger IT firm like iCorps. Being able to know that they're watching our services 24/7 allows me to sleep better at night." 
Scott Parkis - GreenBriar Equity Group
"We truly feel that communication, planning, and execution are the hallmarks of iCorps Technologies in dealing with their customers."
Paul S. Tilley - Marr Scaffolding Company
"A lot of people in the IT space claim to act as a CIO, as an outsourced senior-level function. A lot of people say that, but they just don't do it. With iCorps, they really do have those layers and different engineers looking at responsibilities. From my standpoint, that's the big difference." 
Kevin Webb - Norbella
"iCorps has always paired experts to our company and our needs. There's always been a senior tech and a mid-level tech, and basically their knowledge — when either one is in the office or on the phone and dealing with one of my staff or myself, they've always been able to address the IT issues at hand."
Ben Goldfarb - Nauset Construction
"iCorps is our strategic partner and a valuable IT consultant. I look to them not only to maintain our current IT structure but also to provide a vision of how technology can work for us in the future as we strive to reduce costs."
Mike Mills - Industrial Packaging Supply

The iCorps Experience

We redefine IT support by focusing on people first. Our proactive approach, personalized service, and expert guidance ensure your technology empowers your business, not the other way around.

Awards

Our industry recognitions are a testament to our culture of excellence.

Channel future partners MSP 501 2024
2024 CRN SP 500
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Our Core By the Numbers

Our culture of excellence focuses on creating positive interactions and meaningful moments for both our clients and team members. Our unwavering dedication to providing a supportive work environment that prioritizes employee well-being and encourages substantial career growth is at the core of who we are. *The industry standard for consultant tenure is only 3 years.​

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EMPLOYEES

12YEARS

AVG. EMPLOYEE TENURE

11YEARS

AVG. CONSULTANT TENURE

15YEARS

AVG. INTERNAL STAFF TENURE

Leadership Team

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Michael Hadley

President, CEO, and Co-Founder

Michael founded iCorps in 1994 with the mission of delivering and supporting practical, cost-effective IT services and IT solutions that would allow businesses to focus on their core objectives. Over the company's 30-year history, Michael has been effective in leading iCorps to become an elite IT provider in the Northeast and one of Massachusett's largest IT firms.

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Michael Hadley

President, CEO, and Co-Founder

Michael founded iCorps in 1994 with the mission of delivering and supporting practical, cost-effective IT services and IT solutions that would allow businesses to focus on their core objectives. Over the company's 30-year history, Michael has been effective in leading iCorps to become an elite IT provider in the Northeast and one of Massachusett's largest IT firms.
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Christopher Cook

CFO and General Counsel

Christopher Cook joined iCorps in 2000 as CFO. He oversees the firm’s financial operations, including accounting, reporting, monitoring, and control. Christopher leverages his financial and legal background to address the specific needs of iCorps’ diverse clientele. His expertise and counsel have allowed iCorps to strategically advance its corporate objectives for long-term growth.

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Christopher Cook

CFO and General Counsel

Christopher Cook joined iCorps in 2000 as CFO. He oversees the firm’s financial operations, including accounting, reporting, monitoring, and control. Christopher leverages his financial and legal background to address the specific needs of iCorps’ diverse clientele. His expertise and counsel have allowed iCorps to strategically advance its corporate objectives for long-term growth.
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Jeffery Lauria

CISO

Jeffery Lauria oversees the development and implementation of iCorps' security strategy, policies, and procedures, with an expert emphasis on cybersecurity. While ensuring the security of iCorps' networks, systems, and data he is also passionate about providing our clients with optimal efficiency and enterprise-level security. He is an active member of the ISACA and ISC2 communities and is CISSP, CGEIT, CISM, CIPPA/US, and CISA certified.

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Jeffery Lauria

CISO

Jeffery Lauria oversees the development and implementation of iCorps' security strategy, policies, and procedures, with an expert emphasis on cybersecurity. While ensuring the security of iCorps' networks, systems, and data he is also passionate about providing our clients with optimal efficiency and enterprise-level security. He is an active member of the ISACA and ISC2 communities and is CISSP, CGEIT, CISM, CIPPA/US, and CISA certified.
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Kirk Fackre

Vice President of Sales

As Vice President of Sales, Kirk is responsible for implementing strategic sales plans based on the company's goals and objectives. Throughout much of his career, Kirk has concentrated on how technology helps organizations become more productive by managing, organizing, and sharing critical knowledge, information and expertise.

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Kirk Fackre

Vice President of Sales

As Vice President of Sales, Kirk is responsible for implementing strategic sales plans based on the company's goals and objectives. Throughout much of his career, Kirk has concentrated on how technology helps organizations become more productive by managing, organizing, and sharing critical knowledge, information and expertise.
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Nathalie Fode

Director of Human Resources

Nathalie Fode joined iCorps in 2009 as Director of Human Resources. She oversees everything from recruiting and employee relations to performance management and benefits. She has a Bachelor of Arts from the Ecole Des Cadres de Paris, Paris France, and holds an HR Management Certification from Bentley University. Nathalie is also an active member of NEHRA and SHRM.

Linkedin Profile

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Nathalie Fode

Director of Human Resources

Nathalie Fode joined iCorps in 2009 as Director of Human Resources. She oversees everything from recruiting and employee relations to performance management and benefits. She has a Bachelor of Arts from the Ecole Des Cadres de Paris, Paris France, and holds an HR Management Certification from Bentley University. Nathalie is also an active member of NEHRA and SHRM.
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John Melaugh

Director of Operations

iCorps’ Director of Operations, John Melaugh, is responsible for overseeing the daily operations and service delivery of the iCorps Consulting teams and Network Operations Center (NOC). John is responsible for building and leading our high-performing consulting team, driving operational excellence, and growing client relations.

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John Melaugh

Director of Operations

iCorps’ Director of Operations, John Melaugh, is responsible for overseeing the daily operations and service delivery of the iCorps Consulting teams and Network Operations Center (NOC). John is responsible for building and leading our high-performing consulting team, driving operational excellence, and growing client relations.
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Michael Plourde

Corporate Controller

Michael Plourde joined iCorps in 2009 as an Accounting Clerk and has worked his way up to his current position as Corporate Controller. Michael oversees the daily accounting functions of the business and utilizes his skills in analytics and reporting for the financials. Michael holds a BS in Business Administration with a concentration in accounting from Stonehill College.

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Michael Plourde

Corporate Controller

Michael Plourde joined iCorps in 2009 as an Accounting Clerk and has worked his way up to his current position as Corporate Controller. Michael oversees the daily accounting functions of the business and utilizes his skills in analytics and reporting for the financials. Michael holds a BS in Business Administration with a concentration in accounting from Stonehill College.
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Ruby Pontbriand

Marketing Manager

As iCorp's Marketing Manager, Ruby Pontbriand spearheads strategic marketing and lead generation, boasting a successful history in crafting campaigns that boost leads and conversions. With her knack for data analysis and campaign optimization for peak ROI, coupled with her excellent communication and relationship-building skills, Ruby is a key player in effective lead generation. A graduate of Worcester State University with a degree in Communication and Visual & Performing Arts, Ruby brings a unique blend of creativity and strategic thinking to her role at iCorps.

Linkedin Profile

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Ruby Pontbriand

Marketing Manager

As iCorp's Marketing Manager, Ruby Pontbriand spearheads strategic marketing and lead generation, boasting a successful history in crafting campaigns that boost leads and conversions. With her knack for data analysis and campaign optimization for peak ROI, coupled with her excellent communication and relationship-building skills, Ruby is a key player in effective lead generation. A graduate of Worcester State University with a degree in Communication and Visual & Performing Arts, Ruby brings a unique blend of creativity and strategic thinking to her role at iCorps.
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Haik Bechirian

Director of Client Delivery/Operations

As the Director of Client Delivery/Operations at iCorps Technologies, Haik Bechirian is a seasoned operations director. He has over 20 years of experience in enhancing operational excellence, optimizing processes, and fostering customer satisfaction. He oversees three practice areas: Account Management, Project Management, and Consultant Dispatch. He's an expert in improving service quality, driving growth, and fostering collaboration. With a proven track record of optimizing operations and achieving revenue growth, he's a dynamic leader for operational excellence and customer satisfaction.

Linkedin Profile

haik-bechirian-portrait

Haik Bechirian

Director of Client Delivery/Operations

As the Director of Client Delivery/Operations at iCorps Technologies, Haik Bechirian is a seasoned operations director. He has over 20 years of experience in enhancing operational excellence, optimizing processes, and fostering customer satisfaction. He oversees three practice areas: Account Management, Project Management, and Consultant Dispatch. He's an expert in improving service quality, driving growth, and fostering collaboration. With a proven track record of optimizing operations and achieving revenue growth, he's a dynamic leader for operational excellence and customer satisfaction.

Let’s Get in Touch

Your business deserves IT that works as hard as you do. Whether you’re ready to enhance your security, improve productivity, or plan for long-term success, iCorps is here to help. Let’s discuss how we can bring your vision to life with solutions designed for your unique needs.