Q: Does iCorps have a formal business continuity plan in place to ensure continued support?
A: Yes, iCorps Technologies utilizes cloud services for all critical systems, including client-facing services. Systems are replicated to independent clouds, such as Azure replicating to Amazon and Office 365 (email and file shares) to SaaS Protect (private cloud), to ensure continuity and availability. Our staff is geographically dispersed between regions. In the event our New York office shuts down, our Boston office can take over, likewise with our Florida, Michigan, and South Carolina Offices. All employees have the ability to work remotely with full access to the system required to provide services to our clients.
Q: Does your firm engage third-party service providers that provide services impacting our business.
A: iCorps Technology partners with the best of breed providers such as Microsoft, Sophos, and Datto. These primary vendors have readiness plans to address data center failures as well as pandemics.
Q: When was the last time your business continuity plan was tested?
A: iCorps Technologies regularly conducts business continuity testing. Our most recent test was conducted on 2/23/2020, which was successful and included failover testing of day-to-day systems, managed services, and remote access.
Q: Who at iCorps should be contacted should we need assistance.
A: You should call our offices which are available around the clock, we will ensure your team members are informed as well as your account manager.
Q: What steps are you taking to prepare your firm to address the business continuity risk posed by COVID-19
A: Like many organizations, iCorps is taking measures that included employee education, limiting travel for nonessential meetings and conferences. Additionally, iCorps' day-to-day operations are governed by the philosophy of providing depth of service to each client to ensure continuity, cross-training personnel in each region to protect against a single regional event as well as leveraging independent cloud services to provide uninterrupted services and support.