CIO-Level Guidance on Compliance and Security

Centralized System Administration

Migration from Private to Public Cloud

Resolved Chronic Network Performance Issues

The Company

This company has modernized Boston's accounting vertical for the past 15 years. They began as a tax and business advisory service in 2004 before adding accounting and auditing services in 2010. They now provide tax consulting, compliance, accounting, auditing, and advisory services to corporate executives, entrepreneurs, private equity ventures, and more. Their paperless approach allows them to support clients globally, providing an organized and educational approach to tax management. 

Locked into a Private Cloud

When this client came to us, they were frustrated with the quality of service from their then-provider. They used a third-party vendor who hosted their infrastructure in a private cloud. Although the arrangement had initially appealed to them because they didn't have to invest as much in on-premise hardware and licensing, the quality of service steadily declined. Their applications required more horsepower and faster access, which the vendor could not provide. Users reported chronic sluggishness while performing simple tasks, and their servers were vastly underperforming. They spent over three months trying to correct the issues but never received the quality of service they needed. Their technology was far from optimized, and they didn't have control over their digital assets.

At this point, the firm reached out to iCorps for a thorough technology assessment. Our consultants recommended moving their infrastructure to Microsoft Azure, a public cloud platform that would give them full control of their digital assets. Their employees were already familiar with cloud-based and remote computing, so the shift to Azure wouldn't present a serious change in workflow. We were also very clear about the Azure tenant we would create for them. Many MSPs create their own Azure environments and then bring clients in for ease of management. However, much like the private-cloud model, the client still doesn't have full control over their digital property. At iCorps, we create unique Azure tenants for each of our clients, ensuring that they have full control of their intellectual property while we ensure things run smoothly. They took our recommendations to their third-party vendor but realized they could not implement the suggestions.

Overnight Digital Transformation

It became clear that their vendor was incapable of implementing our suggestions and unwilling to assist in moving the firm's digital assets. As such, our consultants carefully mapped out the migration - which was executed over a single night. When assessing their infrastructure, we made some early determinations. As avid Exchange users, we would move their employees to Office 365. We would also build them a new remote desktop and upgrade all workstations to Windows 10. Seeing that our client has both in-office and remote employees, it was essential to have them on the same secure operating system. We also ensured that their line of business applications and tax software would integrate seamlessly into the Azure stack. 

To best accommodate their mobile employees, we leveraged Microsoft Intune for mobile device, application, and PC management capabilities from the cloud. This ensured their employees could access their corporate applications, data, and resources from virtually anywhere while keeping the information secure. Multi-factor authentication and single-sign-on provide additional layers of security in their new unified threat management strategy. Our engineers deployed cloud-based antivirus to all workstations and servers and implemented full disk encryption to secure their clients' personally identifiable information (PII). The morning after the migration, their employees signed into a faster, safer, and more scalable network. They now have full control of their data, are experiencing far better system performance, and can work in an environment that prioritizes client security.

Compliance & Modernization

As a public accounting firm, our client's infrastructure needed to reflect the standards set by the state of Massachusetts and the Internal Revenue Service. With these constraints in mind, we designed a security-first infrastructure that used the most restrictive regulations as a baseline. Our consultants maintain the firm's tax software, ensuring it's current and compliant with IRS standards for treating PII. This is especially important during tax season when updates are rolled out weekly. We have also helped them meet IRS data security requirements by regularly identifying and assessing risks to their network and adjusting their safeguards as needed. 

Under IRS Revenue Procedures, our client must regularly test and monitor their data recovery and continuity processes. Through Azure, our consultants have implemented a geographically redundant backup solution to ensure their data is protected during a disaster. Their employees have a formal disaster recovery plan, with recovery time and point objectives for each application. Furthermore, their applications and services are tested, reviewed, and updated at least annually to comply with industry best practices. Our technicians have implemented regular vulnerability scanning with daily change reviews and continue to harden their network. 

Looking to the Future

Now that our client is reaping the benefits of a public cloud environment, our consultants have been focusing on modernizing their Microsoft stack of services. We want to ensure that their employees continue to operate at a very high level and are looking for ways to make them more agile. Part of this effort is thinning their endpoints. This involves transitioning from productivity-based devices, including laptops, to more consumption-based devices, like tablets. We will map laptop-based tools, such as Sequel for database management, to their thinner application equivalents, such as the Sequel App. This lowers the cost of ownership, is more mobile, and allows employees to put all their computing in the cloud. As they grow, our consultants will continue to refine their Azure footprint for optimal performance and return on investment.

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