Account Manager – IT Services | Cloud, AI & Cybersecurity

Location: Woburn, MA

Department: Management 

Since 1994, iCorps Technologies has provided managed IT services and technology consulting to businesses including small, mid-sized, and large organizations. The team works with clients across multiple industries to deliver solutions in cloud adoption, AI, and cybersecurity.

The company is seeking an IT Account Manager / Client Success Manager with a minimum of five years’ experience in technology services or consulting. The position involves managing client relationships, supporting technical excellence, and contributing to a collaborative work culture.

Job Description

The Account Manager role serves as the primary relationship manager for iCorps’ clients, focusing on facilitating initiatives, supporting solution adoption, and assisting clients in aligning IT with their business objectives.

This role involves collaborating with client stakeholders and internal consulting and technical teams to connect business needs with technical execution. The Account Manager will guide discussions, identify opportunities, and address barriers to support successful project outcomes and ongoing client engagement.

Key Responsibilities

• Serve as the main relationship manager for assigned accounts, promoting client satisfaction and retention.
• Collaborate with consultants and technical teams to ensure project progress.
• Lead quarterly business reviews and client meetings to gather feedback, report on progress, and identify potential opportunities.
• Develop and present technology plans addressing cloud adoption strategies, AI integration, and cybersecurity updates.
• Recognize opportunities for clients to utilize additional value from iCorps’ IT services.
• Advocate for clients by escalating issues when required and ensuring they are resolved.
• Maintain awareness of client environments, objectives, and challenges to support effective planning.

Qualifications

• Bachelor’s degree in Business, IT, or a related field (or equivalent experience).
• At least 5 years of account management or client success within IT services, managed services, or technology consulting.
• Demonstrated ability in client retention, satisfaction, and account growth.
• Skill in building relationships at executive levels and facilitating technology adoption.
• Awareness of current trends in cloud adoption, AI, and cybersecurity.
• Strong organizational skills and the capacity to manage multiple priorities.

Benefits

• Salary and performance incentives.
• Health, dental, and vision insurance.
• 401(k) with matching contributions.
• Paid time off (PTO) and holidays.
• Professional development opportunities, training, and certifications (including AI and cloud platforms).
• Exposure to technologies such as AI, cloud adoption, and cybersecurity.
• Hybrid work environment.
• Opportunities for career advancement in a team-oriented setting.

About iCorps

At iCorps, Account Managers collaborate with consultants and technical experts. While not directly handling technology, this role supports solution adoption, monitors initiative progress, and helps clients achieve defined objectives. The company offers a cooperative environment and resources for professional growth.

iCorps Technologies is an Equal Opportunity (EEO) Employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

For more information, please visit our website at www.icorps.com or send your resume.