How SaaS Backup Can Help with Human Error

Human Error Happens

By 2021, the market for Software-as-a-Service (SaaS) will reach $113.1 billion — almost doubled from 2017.

The Problem of Human Error

In 2018, up to 90%* of data breaches were due to human error.

User error is a common cause of data loss such as accidental deletion, forgetting to save, spilling drinks near hardware, device loss or theft, etc.

Cloud-based applications, like Microsoft 365 and G-Suite, feature auto-save and reduce the impact of device loss, but user error is still a common problem.

Users can easily delete data, conversations, and overwrite existing data in commonly used business apps.

Companies Use SaaS Apps For Varied Business Needs Such As:

  • Customer Relationship Management (52%)

  • Email (50%)

  • Human Resources (29%)

  • eCommerce (22%)

  • Business Intelligence (22%)

  • Database Management (21%)

  • Finance & Accounting (17%)

  • Enterprise Resource Planning (17%)

  • Operations (15%)

By 2022, 78% of businesses will run almost entirely on SaaS.

Entirely cloud-based organizations use 2x the number of SaaS applications as a typical workplace — 34 apps on average.

80% of employees admit to using non-approved SaaS applications to do their jobs — which could be putting company data at risk

SaaS Means New IT Responsibilities

81% say SaaS app management is changing the role of IT.

When selecting SaaS apps, IT professionals consider:

Cloud Security Means Shared Responsibility

We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services. – Microsoft.

Shared Responsibility For Data Security

While cloud service providers, like Microsoft and Google, are responsible for the security of the cloud itself, businesses must maintain their own network and data security.

Business Responsibility: Security in the Cloud

  • Data Backup
  • Devices (Mobile & PCs)
  • Accounts and Identifiers

Provider Responsibility: Security in the Cloud

  • Physical Infrastructure
  • Apps and Operating Systems
  • Network Controls


SaaS providers must maintain backups at various geolocations to ensure global availability and protect against natural disasters. BUT, businesses must act to protect data loss events - guarding against malware, hardware failures, and human error.

Why Does Shared Responsibility Matter?

By 2022, 70% of businesses will suffer an unrecoverable data loss in SaaS applications.

Data Recovery can take 18.5 hours on average.

1 hour of downtime can cost* a Small Business $8,000 and and Enterprise $700,000!

Even small incidents of data loss cost businesses $18,120 to $35,730.

*Including legal fees, loss of opportunities, productivity loss, cybersecurity problems, and reputation damage

60% of small businesses that experience a large data loss incident go out of business within 6 months.

80% of businesses use at least one SaaS application, and just 26% use a third-party backup and recovery tool.

The Solution: SaaS Protection

Maximize protection against permanent data loss, minimize downtime, and quickly recover data after user errors, ransomware attacks, and more.

Cloud-to-cloud backup makes data recovery quick and easy.

Experience automated, continuous backup with flexible restore options. SaaS is easy to implement and integrate with Microsoft 365 and G-Suite. Restore files, folders, and settings to get back to work faster than ever. 

If You’re Backing Up Your Servers, Why Not Your SaaS Apps?

With iCorps SaaS Protection and our expert help, you can avoid downtime and keep business data more secure.

Get in touch today to learn more about our backup offerings.

[INFOGRAPHIC] How SaaS Backup Can Help with Human Error