For a services company, time is money. With business as the main focus, IT tends to take a backseat – until an application crashes or a server fails. The impact is frustrating and costly in terms of productivity, customer satisfaction – and the business’ bottom line.
Ercolini & Company LLP, a Boston-based certified public accounting firm, is a prime example of a typical mid-sized services company. Its resources and focus are on providing the firm’s core audit and tax-related offerings to a growing base of customers. To maintain its competitive edge and to keep pace with its clients’ expanding needs, Ercolini has grown its listing of related, high-demand services to real estate, affordable housing, compliance, not-for-profit and educational institutions.
With broad year-round services offerings and heavy seasonal peaks during key tax periods, there were few windows of opportunity for maintenance, upgrades or projects to improve Ercolini’s existing technology infrastructure.Their one resource, an IT Manager, was stretched thin keeping the department running while supporting the business, and reacting to end-user and help desk issues –particularly during peak business times.
Ercolini’s partners recognized that their company’s continued growth and long-term objectives were placing unreasonable demands on their existing technology resource and infrastructure. For answers and guidance, they turned to the IT experts at iCorps Technologies for an IT road map.
Three major benefits that iCorps immediately infused into Ercolini’s IT environment were resource bandwidth, a varied set of IT expertise and high-level strategic IT guidance. iCorps quickly established an IT steering committee that could guide the firm’s management on short-term and long-term IT plans. An in-depth assessment revealed expected gaps in performance, maintenance,and technology investments, complete with a prioritized list of stop-gap recommendations and a project road map based on Ercolini’s business priorities and budget.
Understanding the importance of proactive system care, the firm implemented iCorps’ Encompass program which offers significant business advantages – including predictable IT spending, lowered cost per service, reduced emergency spending, and overall IT savings. Encompass also ensures that Ercolini maintains ongoing critical compliance with strict industry and federal regulations.
The firm also employs the Guardian program, to provide solid business continuity and disaster recovery capabilities for Ercolini’s time-sensitive and information-intensive services. Ercolini was also able to retain its existing IT Manager, who continues to be a valuable contributor within the IT support model that iCorps implemented.
Ercolini’s partners now rest easy, confident in their choice of iCorps as a trusted, ongoing IT partner. With iCorps on board and its IT infrastructure performing more efficiently and reliably than ever, Ercolini is refocused confidently on providing – and expanding – its services and growing its customer base.
Just like any other service-based company, Ercolini’s time is money. iCorps ensures that the firm’s business-critical technology infrastructure dependably supports that mantra – rather than impacts it.