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Network Operations Center Engineer

Department: Network Operations Center 
Location: Boston, MA 

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Network Operations Engineer (NOC Engineer)

 iCorps Technologies, a leading IT Consulting, Managed Services and Cloud Computing Company, providing strategic leadership, innovative services and hands-on expertise to businesses. iCorps is ranked as one of the largest IT consulting companies in Massachusetts by the Boston Business Journal. We are a Microsoft Gold Partner and consistently make CRN’s national list of top Tech Elite Solution Providers and Managed Services Providers.  An industry pioneer, the iCorps team guides some of the fastest-growing organizations and collaborates with hundreds of clients to help transform their businesses – while delivering exceptional results. We pride ourselves in hiring only the best and the brightest. If you are a super star go-getter with a proven track record of success and looking for a new challenge—give us a call!

And because we value the hard work of our employees, iCorps offers competitive pay and benefits including 401K, your birthday as a holiday, Triple AAA membership and more!

iCorps hires only the best and the brightest. If that’s you, then it’s time for you to join our team.

 

Job Description:

This position will work with our talented team of technology engineers to provide premier IT services to our clients.  The position provides remote support to our clients utilizing on-line technologies, monitoring tools and advanced troubleshooting skills.  

 

Responsibilities: 

  • Provide seamless support to external clients
  • Work with leading edge solutions for email threat protection, endpoint protection, disaster recovery/business continuity and managed security
  • Maintain and upgrade network operations, help desk, internal systems and monitoring systems
  • Provide clients with various technical services pertaining to networks, workstations, remote computing, communications, and internet solutions
  • Properly identify changes, make recommendations and implement technical solutions
  • Deploy and support multiple managed services
  • Track and manage key iCorps and customer data and issue tracking information
  • Daily updating of NOC related database tracking mechanisms
  • Additional responsibilities and or projects may be assigned to you from time to time by your Supervisor(s)
  • Hours of the position are 8:30 am – 5:30 pm, with a 1 hour break

 

Required Skills/Experience:

  • Bachelor's degree in Computer Science or equivalent experience
  • Technical certifications (MCITP, SonicWall, Cisco, etc.) are a strong plus; high commitment level to obtaining certifications in a scheduled timeframe
  • Minimum of 4 plus years of experience with troubleshooting and supporting of various technology environments, over the phone within a helpdesk/NOC environment
  • Must have excellent phone etiquette as well as customer service and interpersonal skills
  • Comprehensive understanding of operating platforms, connectivity, security, email, and information storage
  • Must be strong in both Windows server and desktop operating systems
  • Strong knowledge of Office 365, Exchange, Active Directory, DNS, Outlook
  • Must understand domains and TCP/IP and working knowledge of SNMP, OSI Model, Syslog is highly preferred
  • Experience with network management products (e.g. HPOV, Dell OpenManage, SIM) is a plus
  • Working within an environment under SLA-like conditions is highly preferred
  • Knowledge of Macintosh IOS, routers and firewalls
 
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Wondering what kind of perks and benefits iCorps provides?  Visit our benefits page.