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When you call our Help Desk hotline, you are connected to a “live” Help Desk consultant. In many cases, a consultant can help you resolve an issue over the phone, which minimizes on-site emergency calls and reduces your overall support costs. All incoming support requests are logged, tracked, and managed through our Help Desk system which also stores all historic information. Help Desk support is always just a phone-call away: The “live” Help Desk is available Monday through Friday, 8:30 a.m. to 5:30 p.m. EST. Off-hours support is available through our 24-hour dispatch service. iCorps also offers and extended (24/7) "live coverage service" for "live help desk support".
IT Outsourcing Boston New York
Outsourcing IT operations to iCorps Technologies allows you to leverage the skill of experienced IT professionals specializing in the specific services your IT department is struggling with. With new technology evolving quickly, it is almost impossible for your IT staff to keep up with developments or to retain good IT administrators. iCorps has everything you need to manage your computer networks and provide services you may not have thought possible. We're the right IT consulting firm in Boston and New York to help take your business to new performance levels.
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