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Network Operations Center Associate
Since 1994, iCorps Technologies provides superior IT consulting services to small and mid-sized clients in various industries such as biotechnology, advertising, venture capital, and architecture. We’re currently seeking a Network Operations Center Associate for our Charlestown office.
Job Description:
This position will work with our talented NOC and consulting team to provide premier consulting services and solutions to our growing group of clients and internal customers.
Responsibilities:
 Provide seamless tier 1 support to both internal and external clients
Help maintain and upgrade network operations, help desk and monitoring systems
Provide clients with various technical services pertaining to networks, workstations, remote computing, communications, and internet solutions
Properly identify changes, make recommendations and implement technical solutions
Track and manage key iCorps and customer data, and issue tracking information
Required Skills/Experience:
Working towards a Bachelor's degree in Computer Science or equivalent
Experience troubleshooting and supporting various technology environments, over the phone
Solid nderstanding of operating systems, connectivity, security, and email
Solid in Windows 2003 both server and desktopDeep Active Directory, DNS, Outlook
Knowledge of Microsoft Exchange, Macintosh, Linux and firewalls a plus.
Outstanding and proven communication, and organizational skills required
Must have excellent phone etiquette as well as customer service and interpersonal skills
Candidates must have an ability to work well independently, and must have excellent follow-up skills and be process driven with scheduling flexibility to ensure resolution of critical client issues
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Have Questions?
8:30am - 5:30pm EST
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